[451] From the below …identify the WorkFlow action?
A.Create inbound messages
B.Create tasks
C.Create mobile alerts
D.Create section updates
Ans : B
[453] Org wide default is set to private. Kathy is assigned US Sales Director role with access rights to view opportunities owned by other users associated to her accounts. Jennifer is assigned EMEA Rep Role and Phil to US rep role. Which business oppurtunities can Kathy VIEW and EDIT?
A. KAthy can edit and view her own oppurtunities
B. Kathy can EDIT and VIEW her jennifers oppurtunities
C. Kathy can edit and view Phils oppurtunities
D. Kathy can view but cannot EDIT phils oppurtunities
E. Kathy can View but cannot edit Jennifers oppurtunities
Ans : A C E
[454] How would you allow colloborative access to accounts ,contacts,contracts, oppurtunities, and cases of a US Sales rep, and asia sales rep, and an EMEA sales rep?
A. By Creating three sharinf rules between them
B. By creating a public group with all three Sales Reps
C. By changing the Org wide defaults
Ans : B
[455] The org wide default is set to private. Phil smith the owner of ABC account is a US Sales Rep reporting to the US Sales Director. The users in the US sales rep role can edit ALL oppurtunities associated with the accounts they own. Tim an EMEA sales rep owns an oppurtunity associated with the ABC account.Identify the correct role access.
A. Phil can view but cannot edit Tims ABC oppurtunity
B. TIM cannot VIEW / EDIT phils account
C. Phil can EDIT and VIEW Tims ABC oppurtunity
D. Tim can VIEW and EDIT Phils account
E. Tim can VIEW but cannot EDIT phils account.
Ans : C E
[456] Will WF evaluate rules retroactively?
Ans: NO. When a WF is created , SF will only evaluate the rule for records created / edited from that moment forward,it will not evaluate workflow rules retroactively. That’s taks/emails will not be created for existing records in the DB that already meet the criteria necessary for the rule to trigger.
[457] What happens if a WF task is assigned to a role containing more than one person?
Ans: The owner of the record that triggered the rule becomes the task assignee.
[458] Can WF update formula fields?
Ans: No Readonly fields like formula or auto number fields are not available for field updates.
[459] Limitation for an organization related to triggers?
Ans: SF limits the number of time triggers an organization can execute per hour. The limits are as follows: Developer Edition : 50
Enterprise Edition : 500
Unlimited Edition : 1000
[460] With Spring 11 release, you can now sort line items in the Quote Line Items related list on a quote. Syncing a quote with an opportunity also syncs product sort order.
A. True
B. False
Ans : A
[461] Can you perform field updates on an object related to a rule.
Ans: Yes, except for case comment and Email message records you can create a field update action that updates a field on the related case record. For eg. You can create a rule to change the status of a case from “ Awaiting Customer Response “ to “In Progress” when a customer adds a case comment.
[462] Match the workflow steps with the setup requirement
Task – Select the Subject,status and priority
Email Alert – Select a template
Field Update – Select a field
[463] Record Types are not available in Select the right choice
A. Developer Edition
B. Enterprise Edition
C. Unlimited Edition
D. Professional Edition
Ans : D
[464] How many Solution records can be imported via Import Wizard?
Ans:50000
[465] How can users obtain a security token?
A. By changing their password
B. By resetting their security token via the Salesforce UI
Ans: A,B
[466] AW computing has a discount workflow that requires approval from the Sales director when the discount is over 15% and from the VP of Global sales if the discount is over 30%. The sales rep has created a discount for 10% on a new oppurtunity. What happens when the sales Rep submits the request for approval?
A. Discount will be automatically approved
B. Request will be sent to the Sales director for approval
C. Request will be sent to Sales director and VP of Global Sales for Approval
D. Request will be sent to VP of Global Sales for approval
Ans : A
[467] Which of the following components lets customers find solutions to their cases on their own?
A. Call center
B. Email
C. Chat
D. Customer Portal
Ans : D
[468] A security token is required for API access when connecting from an IP address within the list of trusted networks. mmm
A. True
B. False
Ans : B
[469] Will users have to use their security token when logging into connect for outlook if their IP range has already been added to a trusted IP range?
A. True
B. False
Ans : B
[470] Which of the following statements are true about trusted ranges?
A. They enable end users to activate additional IP addresesses for accessing salesforce.
B. They are used to identify regular SF users
C. They include IP addresses that are used in conjuction with a browser cookie
D. They approve login requests from unknown browsers and IP addresses.
Ans : B C
[471] Which of the following statements is true about computer activation?
A. It is required to activate additional IP addresses for accessing SF
B. It is required for all IP addresses and browsers
C. It is required to access SF online
D. It is required to identify regular SF users.
Ans : A
[472] An admin changed the org default language from English to spanish. What must end users do to see this change?
A. Nothing they will see the application in Spanish immediately
B. Refresh their browser
C. Logout then login again
D. Change their language personal preference to Spanish
Ans : D
[473] Identify the correct statement from the given list.
A. Lookup field link two objects
B. Lookup fields affect security
C. Lookup fields change the record ownership
D. Lookup fields can be used to delete an object
Ans : A
[474] How can you ensure that a value is entered in a field?
A. By Field level security
B. By Setting property in page layout
C. By creating a lookup field
D. By defining pickup list values
Ans : B
[475] You can edit their user profiles and define Trusted IP ranges so that users dont have to activate new computers within this range but without blocking those that are not
A. True
B. False
Ans: B
[476] Tab settings allow System Admin to customize which tabs are visible to users
A. True
B. False
Ans : A
[477] Can you make a standard field unique?
A. True
B. false
Ans : B
[478] Standard picklists can be the controlling field but not the dependent in a field dependency
A. True
B. false
Ans : A
[479] Which step is required when configuring the new Salesforce for outlook?
A. Select sync direction and conflict behaviour
B. Select the appropriate config template
C. Assign users and profiles to a configuration
D. Enable the chatter feed sync with Outlook
Ans : A C
[480] What can users do when Chatter feed tracking is enable for dashboards? Choose 2 answers
A. Follow files and links for a dashboard.
B. Follow posts and comments for a dashboard.
C. Follow posts and comments for the dashboard source reports.
D. Auto-follow dashboards created by the user.
Ans: B C
[481] How can you export accounts and contacts in a Contact Manager edition of Salesforce?
A. Since there is no Weekly Export in contact manager, you can instead install Salesforce for outlook.
B. You can create a report on those records and use the “Export Details” button.
C. Use Connect for Outlook because Salesforce for Outloook does not run without API.
D. Export those records using weekly data export from “Setup > Administration Setup > Data Management > Export”.
E. There is no export option in Contact Manager
Ans : B
[482] Where does Chatter Feed display?
A. On Chatter profiles.
B. On record detail pages.
C. On the Home tab and Chatter tab.
D. On List Views.
E. On Chatter groups
F. Under related lists.
Ans: A B C E
[484] Which are true about Email to Salesforce Enhancements after Spring 11 release?
A. You can now choose whether you’d like all emails to be sent to My Unresolved Items so you can manually assign them to related records or whether you’d like us to first try to automatically assign them.
B. Is now available in all editions except contact manager and group.
C. You can now choose whether you’d like emails we couldn’t automatically assign to be sent
to My Unresolved Items.
D. These enhancements will automatically apply without the need for setup.
Ans : A C
[485] Which of the following are enhancements included in the Spring 11 release?
A. All profiles get access to the report builder by default.
B. The old report wizard is totally phased out.
C. Group and Professional Edition organizations can use report builder.
D. You get scatter charts, a new chart type for reports.
E. Chatter feed posts now has a “like” option.
Ans : A C D
[486] What is the maximum number of actions you can have per Workflow Rule?
A. 10
B. 20
C. 30
D .40
E. 80
Ans : E
[487] Can logins on specific days be restricted?
Ans: Yes. By setting the start and end times on the profile login hours to the same value.
[488] You can create a Lookup Relationship to link an object with itself.
A. True
B. False
Ans : A
[489] A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard. How would an administrator enable this?
A. Grant the sales manager the “Drag-and-Drop Dashboard Builder” permission.
B. Create the dashboard as dynamic dashboard.
C. Grant the sale manager the “Manage Dynamic Dashboards” permission.
D. Grant the sales manager the “View My Teams Dashboards” permission.
Ans : B D
[490] After Spring &39;11 upgrade the System Administrator noticed that he can no longer see the “Report Builder” permission on profiles. Which of the following explains the scenario?
A. Report Builder is no longer in use in Spring 11.
B. All profiles get access to the report builder by default.
C. The old report wizard will be available only to users in Accessibility Mode.
D. Only Group and Professional Edition organizations can use report builder.
E. Only Enterprise and Unlimited Edition organizations can use report builder.
Ans : B
[491] How many Custom Summary Formulas can you have per report?
A. 1
B .2
C. 3
D. 5
Ans : D
[492] What happens when a user is already logged in when restricted hours start?
Ans: The system immediately ends the user’s session.
[493] Mass Mail Contacts option doesn’t appear under the Tools section in the Contacts tab, what could have caused this?
A. The user Role is insufficient to view this tool
B. Email is unchecked for that profile in FLS
C. This is a bug and must be escalated
D. Mass mail is not enabled for the profile.
E. Mass mail is not checked in FLS
Ans : B D
[494] Even a user with “View all data” (VAD) permission can not view hidden folders as well as folders shared to no one.
A. True
B. False
Ans : B
[495] The maximum number of values in contolling picklists is the same as in dependent picklists.
A.True
B. false
Ans : B
[496] What is the maximum number of records that return in a report without exporting the results?
A. 6500
B. 5000
C. 3000
D. 2000
Ans : 2000
[497] Name the benefits of the cloud computing model
A. Multi-tenant
B. Scales with your business
C. Modest operating expense
D. No capital expense
E. Elastic
F. Pay-as-you-go
Ans : A to F
[498] With Spring ’11, a new version of Chatter Desktop is available with performance optimizations and enhancements that let you: mmm
A. Click files to preview them
B. Subscribe to a user
C. Select the To: Me tab to see posts directed to you
D. Click groups and users to view their feeds
E. Post to a group or user’s feed F. Subscribe to a user feed post
Ans : A C D E
[499] Custom Summary Formulas can run calculations on custom formula fields.
A. True
B. False
Ans : A
[500] Which are true about Trialforce Email Branding?
A.It is available only in Unlimited, Enterprise and Developer Editions
B.It allows you to modify system-generated emails so that they appear to come from your company rather than from Salesforce.com.
C.Trialforce Email Branding is automatically enabled for existing partners with Trialforce and when a new partner request Trialforce.
D.Trialforce Email Branding only applies to users who sign up for your application through Trialforce.
Ans : B D
[501] Field Level Security (FLS) can also be used to make a field required.
A.True
B. False
Ans : B
[502]Enterprise, Developer and Unlimited System Administrators can create an unlimited number of Custom Profiles from scratch.
A. True
B. False
Ans : A
[503] When you define a Data Validation Rule, what else must you also define?
A.Whether or not the field is required
B.An Error Message
C.What email gets sent if the Rule triggers
D.Whether or not the record gets deleted
Ans : B
[504] You can set a default value for a custom field.
A. True
B. False
Ans : True
[505] Which of the following is an example of One-to-Many Relationships between Standard objects?
A. Opportunities to Opportunity Products
B. Accounts to Contacts
C. Contacts to Tickets
D. Contacts to Accounts
Ans : B
[506] A record owner has the privileges to: View and edit records, transfer or change ownership of records, and delete owned records.
A. True. All the time.
B. False. All the time.
C. True. If Object permission is enabled.
D. False. If Object permission is disabled.
E. True. If Object permission is disabled.
F. False. If Object permission is enabled.
Ans : C D
[507] Identify the maximum number of leads / contacts that you can add from a report at one time using Integrated Campaign Builder
A.25000
B.50000
C.75000
D. 100000
Ans : B
[508] When a lead is converted it becomes an Account,Contact and Oppurtunity (unless you opt out of creating an Oppurtunity)
A. True
B. False
Ans : A
[509] When you click Printable view , the report will display in a print ready format in Excel?
A. True
B. false
Ans : A
[510] All personalization made to the Reports tab (expanding and collapsing of folders) is saved automatically. When a user returns to the Reports Tab in future sessions,the settings will remain intact until they are changed
A. True
B. False
Ans : A
[511]Select the order in which the Workflow actions fire in Salesforce.
A. Field Updates, Outbound Messages, Email Alerts, Tasks
B. Field Updates, Tasks, Email Alerts, Outbound Messages
C. Apex before Triggers, Apex after Triggers, Workflow Rules
D. Email Alerts, Outbound Messages, Field updates
Ans : B
[512] Can an end user import Members into a Campaign?
A. True
B. False
Ans: B
[513] Only users with “Create and Customize” permission can access the Report?
A. True
B. False
Ans : A
[514] Data Validation Rules are executed for a field (vs. as record).
A. True
B. False
Ans : B
[515] Customer Portal users can view the tags section of a page, if it is included in a page layout.
A. True
B. False
Ans : B
[516] What profile permission is required for editing and deleting public tags?
Ans: Tag Manager.
Note: Tag Manager is enabled by default for the System Administrator profile.
[517] What type of relationship must exist if you would like the child record to remain if the parent is deleted?
Ans: 1-1
[518] The number of formulas in a Custom summary formula is limited to
A. 5000
B. 3900
C. 4000
D. 3000
Ans : B
[519] You can create Custom Summary Formulas based on Custom Formula Fields.
A. True
B. False
Ans : True
[520] Which report format provides a tabular listing of data with sorting and subtotalling of said data.
A. Matrix
B. Tabular
C. Summary
Ans : C
[521] Which report type must be used to create dashboard components?
Ans: Summary / matrix
[522] What is a Running User?
Ans: Determines the level of access to the dashboard data
[523] Why are Sharing Rules used?
Ans: To open up access to records you wouldn’t naturally get through Organization Wide Defaults and RoleHierarchy. They are the exceptions to the Organization Wide Defaults.
[524] How does a Profile differ from a Role
Ans: Profile controls what a user can do (read, create, edit, delete) with records.
[525] What does the Role Hierarchy control?
Ans: Controls data visibility and record roll up.
[526] List view can (Choose all that apply)
A.Show up to 2000 records in the record count display
B.Print up to 1000 records in print view
C.Be enabled and disabled by individual users
D.Print list can be exported to excel
Ans :A B
[527] You cannot delete a standard report.
A. True
B. False
Ans : True
[528] If your company’s fiscal year begins on February 1st and contains the 12 gregorian months, do you need to enable custom fiscal years?
Ans: No. As long as the fiscal year begins on the 1st of any month and follows the standard months, then custom fiscal years are not required.
[529] The User Interface Settings can be adjusted for individual users.
A. True
B. False
Ans : B
[530] Who can import data for all users?
Ans: System Admin and Marketing User Profile can import Leads.
[531] How does the Import Wizard perform matching when updating records?
Ans: By Salesforce ID
[532] What are the three report types available when creating custom reports?
Ans: Tabular, Summary and Matrix
[533] Standard Fields are?
Ans: Created by SF and comes in Org. Field properties not editable.
[534] Can standard fields be removed from the Page Layout?
A. True
B. False
Ans : A
[535] Who can create Custom Fields?
Ans: Administrators.
[536] What are the field property options for Custom Fields?
Ans: Required, Read-Only, External ID, Unique
[537] What objects have standard business processes?
Ans: Leads Sales (Opportunities) Cases Solutions
[538] What do Business processes do?
Ans: Business Processes track sales,support,solution,cases
[539] Define the system Admin profile.
Ans: Can customize & administrate the Org
[540] Define the Standard User profile.
Ans:Can view, edit & delete their own records.
[541] Define the Solution Manager Profile.
Ans: Standard user perm + can manager solutions & solution categories.
[542] Define the Marketing User Profile.
Ans: Standard user perm + can import leads for the Org.
[543] Define the Contract Manager profile.
Ans: Standard user perm + edit, approve, activate, delete contracts
[544] Define the Read Only Profile.
Ans: Can only view records
[545] A checkbox can be a controlling field in a field dependency?
A.True
B. False
Ans: A
[546] How many instances of personal tags can be applied to records?
Ans: 5000
[547] What is required to create a new user?
Ans: Unique Username in email format. Locale Settings Profile – Standard or Custom Role
[548] A company has a custom field “Hours Worked” and the sys admin is tasked to create a validation rule so that field will not accept a negative value
A. Hours_Worked != 0
B. NOT(Hours_Worked < 0)
C. Hours_Worked__C <> 0
D. Hours_Worked < 0
E. NOT(Hours_Worked__C > 0)
F. Hours_Worked__C < 0
Ans : F
[549] What are the Org Wide Default permission options?
Ans: Public, Read, Write (Transfer on Leads/Cases) Public Read, Write Public Read Only Controlled by Parent (on Master-Detail Relationships). Private
[550] The number of calculated values per report.
A. 5
B. 10
C. 20
D. 215
E. 6
Ans : A
[551] Describe the methods to allow access to the application?
Ans: Web Browsers(UI) API (Connect for outlook,Connect for Lotus notes,Office edition,online edition ,Data Loader) Mobile application(blackberry)
[552] When you delete a product, the opportunity associated with that product will be suspended until further action is taken.
A. True
B. False
Ans : B
[553] What can Delegated Admins do?
Ans: View All & Modify ALL Access by Object.
[554] What are Public Groups?
Ans: Sharing between Users, other Public Groups,Roles and Roles/Subordinates.
[555] What do Sales Teams do?
Ans: Focuses on Opportunity Records being shared to a specified group of users based on the Opportunity Owner.
[556] What do Account Teams do?
Ans: Focuses on Account Records being shared to a specified group of users based on the Account Owner
[557] The number of business hours that can be set for the organization to operate:
A. 10
B. 20
C. 30
D. Unlimited
Ans : D
[558] As a system administrator you can create page layout in the console and assign it to profiles.
A. True
B. False
Ans : A
[559] How does a Profile differ from a Role?
Ans: Profile controls what a user can do with records (read, create, edit, delete. The Role controls the level of visibility that users have to organizations data.
[560] What is a roll-up summary field?
A. A roll-up summary fields lets you rollback the data that was changed last week.
B. The roll-up summary field is a custom field that aggregates child record information in to parent record
C. The roll up summary field is only accessible via API.
D. The roll up summary field gives you a summary of the data type and object relationship
Ans : B
[561] When would you choose to build a Public Group?
Ans: To simplify the number of sharing rules built or when defining folder or list view access.
[562] Who can manually share records?
Ans: Record Owner, Anyone above the Record Owner in Hierarchy & the System Admin
[563] How are Folders used?
Ans: To organize reports, dashboards,communication templates and documents
[564] Why utilize Account Teams and Sales Teams?
Ans: Teams are used for collaboration, sharing, and for reporting purposes.
[565] Where do images for email templates, Cloud Scheduler,etc. need to be stored?
Ans: In SF Documents.
[566] What does a workflow approval process do?
Ans: It electronically captures a business approval on a SF data record.
[567] What elements are required for a workflow approval process?
Ans: Approval Action Approval Process Approval Request Approval Steps Assigned Approver(s) Email Approval Request Initial Submission Action Final Approval Action Final Rejection Action Outbound Messages Record Locking.
[568] Inline Editing updates the field when
A. The field is saved/updated
B. When the record is saved/updated
C. When the return key is pressed
D. None of the above
Ans : B
[569] Final reject actions in a workflow approval process can include actions such as email alerts.
A. True
B. False
Ans: A
[570] Record locking in a workflow approval process prevents users from editing a record only if they have a certain field-level security or sharing settings.
A. False
B. True
Ans: A
[571] True or False. Data Validation Rules are forumulas that evaluate, “True”.
Ans: True
[572] When are data validation rules executed?
Ans: A User Saves a Record Before records are imported Using the Data Loader and/or other API tools
[573] According to Sales Force, console is not for occasional users of SalesForce. The console is best set up for users who view SalesForce for 3 or more hours a day.
A. True
B. False
Ans : A
[574] When you define a Data Validation Rule, what must you also define?
Ans: The error message.
[575] What does the default locale impact?
Ans: The format of date and number fields.
[576] Can you set Standard and Custom fields as unique or required using the Property feature?
Ans: No, only custom fields.
[577] Which objects have built in import wizards?
Ans: Accounts Contacts Leads Solutions Custom Objects
[578] Do opportunities or cases have import wizards?
Ans: No.
[579] Can the DataLoader access all objects?
Ans: Yes
[580] Is the DataLoader Cloud based?
Ans: No, it must be installed.
[581] What database actions can the DataLoader perform?
Ans: Insert, Extract, Update, upsert and Delete
[583] To log into the Data Loader, the IP address must be a trusted IP or the User must know their security token.
A. True
B. False
Ans: A
[584]When is it appropriate to use the Import Wizard versus the Data Loader?
Ans: Need to prevent duplicates and when the Admin needs to choose whether to trigger Workflow rules (or not)
[585] What are Standard Reports?
Ans: Out of the box reports from SF
[586] Standard Reports May be used as a starting point for Custom Reports
A. True
B. False
Ans: A
[587] True or False. Standard Reports can be deleted?
Ans: False, May not be deleted or removed (folder can be hidden)
[588] Which takes precedence: User’s language setting or Company profile default language?
Ans: User’s language setting.
[589] Custom Summary Formulas are based on hard record values but used to create a temporary formula for custom reporting needs.
A. True
B. False
Ans: A
[590] Define the Tabular Report.
Ans: Provides a simple listing of your data without subtotals. The only format that has a floating report header.
[591] Defind the Summary Report.
Ans: Provides a listing of data, plus sorting and subtotaling of data. May be used to support dashboard components.
[592] Define the Matrix Report.
Ans: Summarizes data in a grid against horizontal and vertical criteria. Matrix reports provide totals for both rows and columns. Matrix reports may also be used to support dashboard components.
[593] The Director of Sales wants a report that meets the following criteria: All accounts in NY, MA, PA and NJ Account rating of “Hot” or Annual Rev over $8M .The report must meet the state criteria but can optionally meet the account rating or the annual revenue. Which report format would you use to create this custom report?
Ans: The Tabular Report
[594] The Director of Sales wants a report that shows the Opportunity pipeline for the current and next fiscal quarters. This report should be grouped by Sales Rep and Opportunity Stage.Which report format would you use to create this custom report?
Ans: The Summary Report
[595] The Director of Sales wants a report that shows the trending performance of his sales reps. He would like to see the trend by month, with a review of the previous 6 months. Which report format would you use to create this custom report?
Ans: Matrix Report.
[596] The new charting engine allows for greater customization and creation of charts including: Bar Line Funnel Donut Pie Combo Charting.
[597] Based on existing Master-Detail and Lookup relationships between objects, Sys
Admins can create Custom Report Types to: Choose which standard and custom objects to display Define both inner and outer joins Select which fields can be used as columns
[598] The running user of a dashboard overrides the sharing model to see the high-level summary mmm data for everyone at the level of the Running User and below.
A. True
B. False
Ans: A
[599] Dashboard components can consist of:
Ans: Chart Tables – As of Spring ’10, Tables can have 4 columns Metric Gauge Custom S-Control Visualforce Page Not graphs
[600] There are many dashboard components from SF Labs including the Apex Dashboard Kit which can be installed.
A.True
B. False
Ans : A
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