nag election
Uncategories adm

adm

[1] Which of these is NOT a Standard SalesForce.com Profile?
A. Marketing User
B. Sales User
C. Contract Manager
D. Solution Manager
Ans : B

[2] Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?
A. Yes
B. No
Ans : A

[3] On Lead Conversion a Lead Object Custom field cannot be mapped to Which Object custom field?
A. Account
B. Contacts
C. Case
D. Opportunity
Ans : C

[4] Dashboards can be created by using Standard Reports as Source Reports?
A. True
B. False
Ans : B

[5] Which tool should be used to Import more then 65000 records in Salesforce.com?
A. SFDC Import Wizard
B. Data Loader
Ans : B

[6] Which of the following is NOT a Standard Salesforce.com Functionality?
A. Email to Lead
B. Email to Case
C. Web to Lead
D. Web to case
Ans : A

[7] Which of the following is Not a Mandatory Field while creating a User Record?
A. Profile
B. Role
C. Alias
D. Community Nickname
Ans : B

[8] A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?
A. User is automatically Logged Out
B. User keeps working continuously without any issues
C. User is asked in a Popup window if he would like to extend his session
D. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
Ans : D

[9] What is the Impact on a User of the Organization level Locale Changes?
A. The default Locale of the user is also set to the new Organization Level locale
B. The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale C. No Impact on the User as he keeps using his own default Locale
D. From a new session, user will see everything in the New Organization Locale
Ans : C

[10] API’s are not available for use in which Salesforce.com edition?
A. Developer Edition
B. Professional edition
C. Enterprise Edition
D. Unlimited edition
Ans : B

[11] Which Feature is not available in Salesforce.com ?
A. Profile based Login Hours
B. Profile based Login IP Ranges
C. Organization based Login Hours
D. Organization based Login IP ranges
Ans : C

[12] For how many days deleted records are kept in the Recycle Bin?
A. 15
B. 30
C. 45
D. 60
Ans : B

[13] Which of the following is the best way to make the Field Mandatory for everyone?
A. Page Layout
B. Validation Rule
C. Roles & Profiles
D. Field Level Security
Ans : D

[14] Which of the following is not a Standard Salesforce.com Application?
A. Service
B. Sales
C. Call Center
D. Community
E. Marketing
Ans : A

[15] Which of the field types cannot be used as an External Id?
A. Text Field
B. Number Field
C. Picklist Field
D. Email Id Field
Ans : C

[16] Which of the following cannot be on the controlling side of the Dependent Picklist?
A. Checkbox
B. Custom Picklist
C. Standard Picklist
D. Multi Select Picklist
Ans : D

[17] Do Validation rules get enforced on the Lead Conversion?
A. Yes
B. No
Ans : B

[18] On Lead Conversion, the Close Date of the newly created opportunity is automatically set to?
A. Blank
B. Today ()
C. Last Day of Current Quarter
D. Last Day of Current Month
E. Last Day of Current Year
Ans : C

[19] Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model?
A. Customize Application
B. View Setup and Configuration
C. View All Data
D. Modify All Data
E. None of the Above
Ans : D

[20]Can an administrator change the profile settings of the Standard Solution Manager profile?
A. Yes
B. No
C. Depends on the Setting of the Administrator profile
Ans : B

[21] Queues cannot be created on which Object in salesforce.com?
A. Lead
B. Case
C. Account
D. Custom Object

Ans : C
[22] Which of the following is not a valid business process in Salesforce.com?
A. Sales Processes
B. Marketing Process
C. Lead Processes
D. Support Processes
E. Solution Processes

Ans : B
[23] What is the significance of Primary Master – Detail Relationship in a Junction Object?
A. Look and Feel is inherited from Primary Master Object
B. Record Ownership is inherited from Primary Master Object
C. No such Significance
D. Both A & B

Ans : D
[24] What happens when you delete an object that is related to a junction object by a lookup relationship?
A. The junction object is deleted
B. The related fields in the junction object is deleted
C. The master records are deleted
D. The intersection object is deleted

Ans : B
[25] Can the User Records be permanently deleted from the Salesforce.com?
A. Yes
B. No
C. Depends on Profile Settings of the Administrator
D. User Records can be archived so that they are available on request

Ans : B
[26] Which of the following objects cannot be imported via the Salesforce.com Import Wizard?
A. Leads
B. Accounts
C. Opportunities
D. Solutions

Ans : C
[27] Salesforce.com record Id’s are Identical in?
A. Production and Config Only Sandbox
B. Production and Developer Sandbox
C. Production and Full Copy Sandbox
D. Record Id’s are always different in different environment

Ans : C
[28] A custom field is made Read only from the Field level security and Required from Page layout. The Field will be
A. Read Only for the User
B. Required for the User
C. Throws an error and don’t allow to make Read only field Mandatory from page layout
D. User is given a choice in a pop up window

Ans : A.
[29] Which of the following is not a Roll Up summary field operation?
A. SUM
B. MAX
C. MIN
D. Count E. Average

Ans : E
[30] How many fields can be enabled for tracking on a custom Object?
A. 10
B. 20
C. 30
D. 40
E. None of the Above

Ans : B
[31] Which of the following is not part of the Profile?
A. User License
B. Page Layout
C. Record Types
D. Field Level Security
E. Roles

Ans : E
[32] How many Custom Summary Formula Fields are allowed on a single Report?
A. 5
B. 10
C. 15
D. 20
E. No Limit

Ans : A
[33] Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?
A. Yes
B. No

Ans : A
[34] Which of the following is not an available function in the Formula Fields?
A. HyperLink
B. Substitute
C. RPad
D. Vlookup

Ans : D
[35] Which of the following cannot be used as a source report for the Analytical Snap Shot?
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. All can be used

Ans : C
[36] Which Import functionality of salesforce.com should be used if one needs to import the 30000 Accounts in Salesforce.com?
A. Import Wizard
B. Data Loader
C. Any one of A or B
D. None of A or B

Ans : A
[37] All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings?
A. True
B. False

Ans : A
[38] How many custom fields can be created on an object in an unlimited Edition?
A. 100
B. 200
C. 500
D. Unlimited Fields

Ans : C
[39] Which Type of Reports can’t be used to create groups of data or charts?
A. Tabular
B. Summary
C. Matrix
D. None of the Above

Ans : A
[40] How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object?
A. 10
B. 20
C. 30
D. No restriction on no. of Fields

Ans : B
[41] A sales team is a set of users that normally work together on _________ ?
A. Accounts
B. Leads
C. Opportunities
D. Contacts E. Cases

Ans : C
[42] Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com?
A. Accounts
B. Asset
C. Console
D.Call Center
E. Campaign

Ans : C
[43] On which OWD sharing defaults the Sharing Rules can’t be defined?
A. OWD is Private
B. OWD is Public Read Only
C. OWD is Public Read Write
D. Sharing rules can be created on any of the above

Ans : C
[44] What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?
A. He still sees the Opportunity record
B. He is not able to see the Opportunity Record
C. This case can never arise

Ans : B
[45] Account team is a set of users that normally work together on _________?
A. Accounts
B. Leads
C. Opportunities
D. Contacts
E. Cases

Ans : A
[46] Conditional highlighting can not be used for?
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. None of the Above

Ans : A
[47] Which of the following is an automated process your organization can use to approve records in Salesforce.com?
A. Validation Process
B. Approval Process
C. Workflow Rules
D. Record Types

Ans : B
[48] Which of the following Email Template cannot be used to send a mass email?
A. Text
B. HTML with Letterhead
C. Custom HTML
D. Visualforce

Ans : D
[49] Which of the following object does not support the Business process?
A. Lead
B. Account
C. Opportunity
D. Case
E. Solution

Ans : B
[50] In which of the following edition you can create a Managed Package?
A. Professional Edition
B. Full Test Sandbox
C. Developer Edition
D. Unlimited Edition
E. Enterprise Edition

Ans : C

[51] Can a user restrict access with the help of the sharing rules?
A. Yes
B. No
Ans : B
[52] Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy?
A. Yes
B. No
Ans : A
[53] With sharing rules one can make automatic exceptions to the organization-wide default for definedsets of users.
A. True
B. False
Ans : A
[54] An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%.
A. Yes
B. No
C. Depends on the Settings
Ans : B
[55] Which of the following types of packages can be upgraded?
A. Managed Packages
B. Unmanaged Packages
C. Both A & B
D. None of the Above
Ans : A
[56] Which of the following feature allows you to send an email when an opportunity reaches a threshold value?
A.Validation Rule
B. Big Deal Alert
C. Opportunity Alert
D. Big Ticket Email
Ans: B
[57] Conditional Highlighting only applies to the first summary field column in the table?
A. True
B. False
Ans : A
[58] Unmanaged packages do not include locked components but can be upgraded?
A. True
B. False
Ans : B
[59] Auto Response rules work on which objects?
A. Leads and Cases
B. Leads and Accounts
C. Accounts and Opportunity
D. Account and Cases
Ans : A
[60] Escalation rules only run during the business hours with which they are associated?
A. True
B. False
Ans : A
[61] Customizable Forecasting is a prerequisite in order to enable territory management?
A. True
B. False
Ans : A
[62] Running User concept in Dashboard allows users to view Data which normally they can not view?
A. True
B. False
Ans : A
[63] Can a user create his or her own Default Sales Team?
A. Yes
B. No
Ans : A
[64] How many ranges can be defined in the case of a Conditional Highlighting?
A. 2
B. 3
C. 4
D. 5
Ans : B
[65] When are the formula fields Re – Calculated?
A. Every 15 minutes
B. Every time they are seen
C. After every DML Operation
D. Admin can set the time of Refresh
Ans : B
[66] How do you find out that the Approval Process is edited?
A. Last Modified By Field
B. Audit trail
C. History Record on Approval page layout
D. All of the Above
Ans : D
[67] How many Solution records can be imported via Import Wizard?
A. 500
B. 5,000
C. 50,000
D. Solution Records cannot be imported via Import Wizard
Ans : C
[68] Formatting of report is maintained when it is exported via Printable View?
A. True
B. False
Ans : A
[69] Which one is the following is a salesforce.com definition for a Lead?
A. Any person, organization or company that may be interested in your products and services, not yet customers
B. An organization, individual or company involved with your business such as customers, competitors and partners
C. Any potential revenue-generating event i.e. “sales deal”
D. Any individual or influencer associated with an account
Ans : A
[70] If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin
A. True
B. False
Ans : A
[71] On which of these areas Data Validation rules are enforced but no feedback is given to users?
A. Lead Convert
B. Record Merger
C. Web-TO-Case
D. SalesForce Mobile
E. Self Service Portal
Ans: C
[72] What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Poo that have a title of CFO, functional role of CFO, or reports to the CFO?
1) Title equals CFO 2) Functional Role equals CFO 3) Reports To equals CFO 4) Contact Owner contains Poo
A. (1 OR 2 OR 3) AND 4
B. (4 AND (2 OR 3)) OR 1
C. (1 OR 2 OR (3 AND 4)
D. (1 AND (2 OR 3)) OR 4
Ans : A.
[73] How many User records can be imported via Import Wizard?
A. 500
B. 5,000
C. 50,000
D. User Records cannot be imported via Import Wizard
Ans : D
[74] Which of the following is true about Page layouts?
A. Control the layout and organization of detail and edit pages
B. Control which fields, related lists, and custom links users see, on detail and edit pages only
C. Control which standard and custom buttons display on detail pages and related lists
D. Determine whether fields are visible, read only, or required, on detail and edit pages only
E. All of the Above
Ans : E
[75] To email a report to other users, the report must be in a public folder with access granted to the other users?
A. True
B. False
Ans : A
[76] When a field is deleted from the pagelayout, does it is also deleted from the Object?
A. Yes
B. No
Ans : B
[77] When you insert a record using the API, Do Validation rules are expected?
A. Yes
B. No
Ans: A
[78] Scheduled reports run in the time zone of the user who schedules the report.
A. True
B. False
Ans : A
[79] Reports show only the information you can access where as Dashboards show information which you even cannot access.
A. True
B. False
Ans : A
[80] Which of the following are not controlled by the Page layouts?
A. Custom Fields
B. Sections
C. Related List
D. Custom Button
E. Validation Rule Error message
Ans : E
[81] If a field is visible in the search layout but hidden for certain users via the field-level security settingsthen which of the following statement is true?
A. The field-level security overrides the search layout and the field will be hidden for all users
B. The field will still be visible in search layout to all the users
C. The field-level security overrides the search layout and the field will be hidden for those users
D. None of the above
Ans : C
[82] If a Report is run which returns 20,000 records then
A. All 20K records are displayed in the UI
B. First 2K records are displayed in the UI
C. 10 Reports each having 2K records are created
D. Report Fails and an error is reported
Ans : B
[83] On deleting a Tab from an Application ____
A. Deletes the Tab from Salesforce.com
B. Deletes the tab from that Application
C. Deletes that particular Object of whose Tab is deleted
D. All of the Above
Ans : B
[84] Which one is the following is a salesforce.com definition for an opportunity?
A. Any person, organization or company that may be interested in your products and services, not yet customers
B. An organization, individual or company involved with your business such as customers, competitors and partners
C. Any potential revenue-generating event i.e. “sales deal”
D. Any individual or influencer associated with an account
Ans : C
[85] Which of the following make a User record Unique?
A. Profile
B. Email Id
C. Username
D. Role
Ans : C
[86] Which of the following is NOT controlled by the Page Layout?
A. How detail and edit pages are organized
B. Field properties like visible, read-only and required
C. Controlling which fields, related lists, and Custom Links users sees
D. Page section customizations E. Rollup summary
Ans : E
[87] What does the dashboard snapshot on the Home Page display?
A. Only the dashboard determined by the System Administrator
B. You cannot display a dashboard on the Home Page
C. The first two rows of any of your available dashboards
D. The first row of any available dashboards E. The Complete Dashboard set by the User himself
Ans : D
[88] Which of the following can NOT be used to customize your Home Page
A. Company logo (Image)
B. Dashboard Snapshot
C. Custom Links
D. Custom Formula Field
Ans : D
[89] Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity?
A. True
B. False
Ans : A
[90] Customer Portal users can view the tags section of a page, if it is included in a page layout.
A. True
B. False
Ans : B
[91] If Custom Fiscal Years are enabled then you cannot use Standard Forecasting?
A. True
B. False
Ans : A
[92] It is possible for an Account to be part of multiple Territories?
A. Yes
B. No
Ans : A
[93] Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?
A. True
B. False
Ans : B
[94] Is it possible to have Sidebar search enabled with Global Search?
A. Yes
B. No
Ans : B
[95] Is it possible to report on the converted Leads?
A. Yes
B. No
Ans : A
[96] The opportunities fields of the campaign statistics section on a campaign detail page will only be populated for the campaign designated as the primary campaign source?
A. True
B. False
Ans : A
[97] Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case?
A. True
B. False
Ans : B
[98] For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users.
A. True
B. False
Ans : A
[99] Will two different users get the same search results on searching for a common keyword?
A. Yes
B. No
Ans : B
[100] Are Tags searchable from standard Search component?
A. Yes
B. No
Ans : A

[101] What of the following statements is True?
A. Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
B. Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions
C. Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed
D. Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed
Ans : A
[102] Recent Items use the?
A. Edit Pagelayout
B. Detail Pagelayout
C. Sidebar
D. Related List
Ans : C
[103] _________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?
A. Views
B. Tags
C. Dashboards
D. Home Pagelayout
E. Apps
Ans : B
[104] What happens when a user clicks on the Create New Apps option present in the List of Apps section?
A. User is taken to a Create new App Page in salesforce.com
B. User is taken to App Exchange
C. User is taken to developer.force.com page
D. None of the above
Ans : C
[105] __________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.
A. Application
B. Object
C. Workflow Rules
D. Packages
E. Visual Force Page
Ans : D
[106] You can set the Tab as a Landing Tab while creating the Tab for the Object?
A. True
B. False
Ans : B
[107] Which is the new type of Dashboard Chart to make entry in Spring’11 Release?
A. Waterfall Chart
B. Organization Chart
C. Scatter
D. Gauge
E. Metric
Ans : C
[108] Which of the following is used for automatically opening records by an administrator when they meet a data Trigger point?
A. Manual Sharing
B. Criteria based sharing Rules
C. OWD
D. None of the Above
Ans : B
[109] In Spring’11 salesforce.com release Dynamic Dashboards have been launched for which edition:-
A. Developer Edition
B. Professional Edition
C. Enterprise Edition
D. Unlimited Edition
Ans : C
[110] Which of the following events are allowed while writing a trigger on feeds item and feed Comment object?
A. Insert, Update
B. Insert, Delete
C. Insert, Undelete
D. Update, Undelete
E. Insert, Update, Delete
Ans : B
[111] You can share the Dashboard components snapshot with everyone in the Company with chatter?
A. No, we cannot share with the company
B. No, we cannot share with people who do not have access to the dashbaord
C. Yes we can share, but only people having access to dashboard will be able to see the data
D. Yes and everyone will be able to see it regardless of access to dashboard
Ans : D
[112] Inline Editing is available in visual force pages?
A. True
B. False
Ans : A
[113] With Spring’11 release now you can have Photos in Dashboard components?
A. No
B. Yes but only in Tables
C. Yes in every type of Chart
Ans : B
[114] Which of the following are new features on Chatter tab?
A. Like
B. @Mention
C. Live Updates
D. All of the Above
Ans : D
[115] Which of the following is the new workflow feature of Spring’11 Release?
A. Workflow Rules
B. Flows
C. Field Update
D. Outbound messages
Ans : B
[116] Field Sets works on both Standard as well as Custom Objects?
A. True
B. False
Ans : A
[117] Which combination of objects is available when creating a custom report type for Chatter reports?
A. Opportunities, Followers, User Feed
B. Accounts, User Feed, Comments
C. Users, User Feed, Comments
D. Chatter Groups, Members
Ans : C,D
[118] Which of the following settings directly affects Date fields to display as MM/DD/YYYY?
A. Local
B. Time Zone
C. Language
D. Default Currency
Ans : A
[119] Where do you go to create a List View so that you can see it on the Console, under the Accounts object?
A. Create a list view on the Console
B. Create a list view on Accounts
C. Create a list view on Contacts
D. Create a field on the Console
Ans : B
[120] Which of the following statements are true about Data Validation?
A. Validation rules apply to all new and updated records for an object.
B. Validation rules can update fields which are not included in a page layout.
C. Validation rules can referrence fields which are not included in a page layout.
D. If an error message is not set, a default message will be prompted instead.
E. All of the above.
F. None of the Above.
Ans : A,C
[121] Which type(s) of file(s) is accessible through Content?
A. Audio Files.
B. PPT and Video files only.
C. Salesforce CRM Content can include all file types.
D. Files attached to a Chatter profile post.
Ans : C
[122] What is parallel approval Routing?
A. When you can mass assign your locked records to users in your same Role
B. The ability to send approval requests to yourself multiple times, so you can approve a record
C. The ability to take back approval requests once you have sent them
D. The ability to send approval requests to multiple approvers in a single step
Ans : D
[123] Chatter Desktop is not available in which Salesforce Edition?
A. Free Edition
B. Group
C. Professional
D. Developer
E. Enterprise,
F. Contact Manager
Ans : A
[124] The account owner, opportunity owners, and case owners may or may not be the same user.
A. True
B. False
Ans : A
[125] Which file types can you use when exporting reports?
A. You can not export a report. You can only email it.
B. Comma Delimited (.csv)
C. Excel (.xls)
D. PDF
Ans: B,C
[126] A Standard profile that has Standard User Permissions and can manage published solutions and solution categories
A. Marketing Profile
B. Contract Manager
C. System Administrator
D. Marketing User
E. Solution Manager
Ans : E
[127] Which of the following are setting options for the User Interface?
A. Enable Collapsible Sections
B. Show Quick Create
C. Show customer Sidebar Components on All Pages
D. Transfer all Open Opportunities
E. Enable Drag-and-drop scheduling on List Views
Ans : ABCE
[128] The Report Builder is different from the Report Wizard.
A. True
B. False
Ans : A
[129] Salesforce.com archives older activities according to which of the following conditions:
A. Closed Events 180 days old
B. Events with a due date greater than 365 days old
C. Open tasks with a due date greater than 365 days old
D. Closed tasks with a due date greater than 365 days old
E. Closed tasks without a due date that were created more than 365 days ago
Ans : BDE
[130] IF(ISPICKVAL(picklist_field)) has the same output as:
A. VAL(picklist_field)
B. CASE(picklist_field)
C. CASE(“picklist_field”)
D. Picklist_field(VALUE)
Ans : B
[131] At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.
A. True
B. False
Ans :A
[132] Is identity confirmation necessary if a user’s IP address is known and browser cookie exists?
A. True
B. False
Ans : B
[133] What is the maximum number of records to be printed in the Printable View of a list view?
A. 2000
B. 100
C. 1000
B. 200
Ans : C
[134] Are custom object reports accessible when you add a custom object tab?
A. Yes
B. No
C. Only if the Object is not related to any other object
Ans : B
[135] What is not found on a Company Profile?
A. Language, Locale, and Time Zone
B. Profiles
C. Licenses
D. Storage and Used Space
E. Manage Currencies
F. Fiscal Years
Ans : B
[136] Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in the report wizard but not in report builder.
A. True
B. False
Ans : B
[137] A Profile is a collection of settings and permissions that determine what the user can do with records they have access to and how they view those records.
A. True
B. False
Ans : A
[138] When are data Validation Rules enforced?
A. Upon opening the record
B. Upon closing the record
C. Upon editing a field
D. Upon saving a record
Ans : D
[139] System Administrators have this permission by default.
A. None of these
B. Report Wizard
C. Report Builder
D. Both Report Wizard and Report builder
Ans : C
[140] The Salesforce Console is an example of what?
A. API
B. Third Party Web integration/Application
C. UI
D. Java Script
Ans : C
[141] What is the click path to enable Enhance Profile Management?
A. Setup | Customize | User Interface
B. Setup | Manage Users | Profiles
C. Setup | Profiles | Customize
Ans : A
[142] Custom formula fields can reference other custom formula fields including themselves.
A. True
B. False
Ans : B
[143] You must run the report before you can print or export it because the Printable View and Export details buttons are not availabe in the report builder.
A. True
B. False
Ans : A
[144] Which Salesforce editions provide option for customizing profiles?
A. All Editions
B. Unlimited, Developer and Enterprise Editions
C. Professional, Unlimited, and Developer Editions
D. Enterprise, Unlimited, and Developer Editions
E. All except Group Edition
Ans : B,D
[145] How many profiles can load in a single list view with Enhanced Profile Management enabled?
A. 300
B. 500
C. 200
D. 1000
Ans : C
[146] What is the maximum number of condition higlighting per report?
A. 2
B. 3
C. 4
Ans : B
[147] Which is a capability of the new Service Cloud console?
A. It provides data visibility by combining a list view and related records on one screen.
B. It allows agents to view key record information in the highlights panel.
C. It preserves the context of calls using primary tabs and subtabs.
D. It allows access to data by opening each record in a new window.
E. It allows agents to take notes in an interaction log while in a call.
Ans : A,B,E
[148] User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?
A. User A
B. The designated workflow user
C. The default workflow user
D. The last user to modify the record prior to User A
Ans : A
[149] How does Locale settings affect your exported CSV file?
A. It doesn’t affect anything.
B. It determines the delimiter.
C. It determines the encoding.
D. It determines the encryption.
Ans : B
[150] What are two sources from which cases can be created.
A. Web-to-Lead
B. Web-to-Web
C. Email-to-Case
D. Connect for Outlook
Ans : C,D
[151] Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?
A. Summary
B. Matrix
C. Tabular
Ans : B

About

This is dummy text. It is not meant to be read. Accordingly, it is difficult to figure out when to end it. But then, this is dummy text. It is not meant to be read. Period.

Next
« Prev Post
Previous
Next Post »