I am MM, a certified Salesforce Administrator with five years of experience in the Salesforce platform. I have a background in Bachelors in Information Technology - systems and security.
additionally, I am double certified from the salesforce platform, first being Salesforce Administrator and the second, Salesforce Platform App Builder.
As Admin,
I specialize in Salesforce Administrative functions, configuration, and customization, data migration, testing, and deployment process.
I am quite happy with my current job, but I'm looking for a more productive role that suits my skills and ability to go further.
I am a quick learner and ready to take new challenges to perform better. I am willing to take any kind of opportunity in your company that will allow my skills to grow.
I, MM- Strategically-minded Salesforce Administration expert, capable of working independently and as part of a diverse team to customize Salesforce.com environments. Certified: Salesforce Administrator and Platform App Builder with 7 years of experience that includes Development, Administration, Configuration, Data Migration, Testing, and Deployment process in the Salesforce ecosystem and working in multicultural environments. Seeking to increase productivity. Organized and logical professional able to quickly concisely understand departmental and organizational objectives toward Administration and Development of data provision solutions. I am available on a contract or CTH basis. I am actively looking for new opportunities as currently engaged with the client Norfolk Southern Corporation's project coming to end soon.
POSITION SUMMARY:
I manage up 800 users with the day-to-day functions in the Salesforce platform that includes troubleshoot and resolve operational/functional issues and provide technical support to end-users.
I perform administrative functions: create custom reports, dashboards, and assist with system configuration.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Identify, define, and execute ways to improve effectiveness and efficiency of end-users
Identify, plan, and execute ways to improve operational efficiency and system utilization (i.e. automation, training, etc.)
Research and resolve complex Salesforce Administrator tasks/issues
Troubleshoot, resolve, and execute ways to reduce escalated issues
Implement, test, and analyze Salesforce.com applications/modifications
Develop and execute business requirements by working cross-functionally with end-users to ensure that Salesforce.com to support their businesses
Maintain the system by completing tasks such items as manage access rights, security settings, and user privileges; ensure overall system configuration, change control and enhancements;
identify usage problems and crafting technical/communication plans to remedy
Perform Administrator functions such as making modifications to user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage
Stay current with Salesforce releases, corresponding documentation, and provide new functionality recommendations as needed Are you ready to make a difference?
This role will bridge essential functions such as:
Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards
Responsible for requirements development, analysis, joint configuration, data conversion, user training and life-cycle support of SalesForce
Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field-level security, content folder rights, groups, list view rights
Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, etc.
Collaborate with end-users, managers and IT to develop business requirements
Analyze requirements, create and document innovative solutions
Work with business users to understand their processes and suggest process improvements
Set up the system and configure according to customer requirements
Develop test scripts and testing phase and oversee unit and end-user testing
Create regular reports detailing project status, and discuss these reports with clients
Analyze reporting requirements and write custom reports for end-users
Display leadership in project management, with the ability to collaborate as a team
Provide technical support to users as needed
Ensure the highest level of user satisfaction
Ensure high-quality results and minimal bugs in all projects
Coordinate development, maintenance, and revisions of end-user and system documentation
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